frequently asked questions

How do I make a claim?

Simply click on make a claim and follow the on-screen directions. Alternatively, you can call our 24 hour helpline on 0800 197 2770 (free from BT landlines) or 01255 871965 (0044 1255 871965 from outside UK).

I'm in the Territorial Army. Do I qualify for Forces Plan?

Yes, any serving member of HM British Forces can buy a Forces Plan insurance policy. This includes all reservists and attached civilians.

I recently retired from HM Forces. Can I still buy a policy?

No, Forces Plan is only available to currently serving members of HM Forces.

I'm a Forces Plan policyholder and am just about to retire from the Forces. Can I still continue the policy?

No, Forces Plan is available only to serving members of the British Forces so you'll need to make alternative arrangements once you have retired. As highly experienced insurance brokers, we can help you to find the right cover for your needs. Contact us now to find out more.

Is Forces Plan an annual or monthly policy?

Forces Plan is a monthly policy. This means that payment is made monthly via direct debit from your bank account. There are no annual renewal notices and you can amend or increase your cover at any time.

Can I pay by credit card?

No, payment is in monthly instalments via direct debit from your bank account only.

I have children in boarding school. Are their possessions covered by Forces Plan?

Yes, as long as you have chosen the Personal Possessions option, your children's personal possessions are automatically included up to your specified level of cover.